Does Citty have a system of discounts for regular customers?

Yes. As soon as you return our car and voice your intention next time for sure to rent a car from us, you will be given a discount code, which provides a discount of 5$ per day from the tariff for renting any Citty car. And during the next year it can be used not only by you, but also by any person to whom you want to render this small service.

What are the requirements for a tenant at Citty?

You must be at least 23 years old and have at least 3 years of driving experience. Documents required to sign a rental agreement: passport and a valid international driver's license. However, if your driver's license valid in your country has a Latin variant of data spelling, it is acceptable.

What is included in the rental car rate?

Payment of the car rental tariff provides you with the right to limitation of liability for damage to the car (CDW), limitation of liability for theft of the car (TP), and limitation of liability to third parties (TPL); the right to free use of the parking lot within the city limits of Tbilisi.

What rules of the rental company am I obliged to follow?

The instructions you will receive when you sign the rental agreement are summarized as follows: You are financially responsible for violation of the rental rules and insurance terms; You are not allowed to use the rented car for commercial purposes (transportation) or leave it as a collateral; It is strictly forbidden to drive the car under the influence of alcohol or drugs, as well as to test it for strength in off-road conditions (heavy off-road).

You used to be called City Rent Car. Why do you have a different name now?

Yes. As soon as you return our car and voice your intention next time for sure to rent a car from us, you will be given a discount code, which provides a discount of 5$ per day from the tariff for renting any Citty car. And during the next year it can be used not only by you, but also by any person to whom you want to render this small service.

Privacy Policy

Effective January 1, 2026 · Last updated May 4, 2026

This Privacy Policy explains how LTD City Rent Car (doing business as Citty.rent) collects, uses, and protects the personal information you share with us when you book a car, visit our website, or contact our team.

If you have questions, you can reach our privacy team anytime at privacy@citty.rent.

Who we are

Citty.rent is a car rental company headquartered at Lekh Kachinski 4, Tbilisi, Georgia 0144. We've been renting cars since 2014, and we operate at Tbilisi International Airport (TBS), Kutaisi Airport (KUT), and across Georgia.

For the purposes of GDPR (the EU's General Data Protection Regulation), we're the "data controller" for the information you share with us.

What we collect

When you book a car

Your full name, date of birth, and citizenship
A copy of your driver's license and passport (we need these to verify you can legally rent)
Email, phone number, and your preferred messenger (WhatsApp, Telegram, Viber)
Flight number, arrival time, and hotel — so we can meet you on time
Payment details — but here's the thing: we don't store your card number. Payments run through PCI DSS-certified processors. We only see the last four digits and the card brand for our records.

When you use our website

Your IP address, browser type, and language preference
Cookies (more on those in our Cookie Policy)
Anonymized analytics through Google Analytics 4 and Yandex Metrika
Standard server logs (date, time, page visited, referring site)

Why we collect it

We use your information for these specific purposes:

What we do	Legal basis (GDPR Art.6)
Process your booking and rent you a car	6(1)(b) — performing a contract
Keep tax and accounting records	6(1)(c) — legal obligation
Send you booking confirmations and updates	6(1)(b) — contract
Send promotional emails (only if you opted in)	6(1)(a) — your consent
Improve the website and customer experience	6(1)(f) — legitimate interest
Investigate accidents, damage, or insurance claims	6(1)(b) and 6(1)(f)

Who we share it with

We do not sell your personal information. Period. We share it only with parties who help us deliver our service:

Payment processors (Stripe, our local Georgian banks) — to charge your card securely
Insurance companies — only when there's a claim to file
Our hosting provider, Hetzner Online GmbH (based in Germany, EU) — they store our servers, but never see your data in plain form
Google — anonymized analytics only
Renteon, our customer relationship management software, to keep track of your bookings
Government authorities — only if legally required (for example, if there's a serious accident)

All our partners are bound by data processing agreements. They can't use your information for their own purposes.

How long we keep it

Active customer records: for the duration of your rental, plus 5 years (for tax and any potential disputes)
Marketing preferences: until you unsubscribe or ask us to delete
Server logs and analytics: 14 months, then aggregated

Where we store it

Your data lives on servers physically located in Germany (EU), hosted by Hetzner Online GmbH. We don't transfer your data outside the EU unless you initiate it (for instance, by using our service from the US — in that case, your booking confirmation comes back to you).

How we keep it safe

HTTPS / TLS 1.3 encryption for every connection
AES-256 disk-level encryption on our database
Two-factor authentication on every staff account
Strict "least privilege" access — only the people who need to see your data can
Encrypted backups, run nightly
Annual penetration testing by independent security firms

Your rights

Under GDPR (and similar laws like CCPA in California), you have the right to:

See what data we hold about you
Get a copy of your data in a portable format (CSV or JSON)
Correct anything that's wrong
Delete your data — the so-called "right to be forgotten"
Limit what we do with it
Object to certain types of processing (like marketing)
Withdraw consent any time
File a complaint with a data protection authority in your country

To exercise any of these, just email privacy@citty.rent. We'll respond within 30 days, free of charge.

Contact our DPO

For privacy questions or concerns:

Data Protection Officer
Email: dpo@citty.rent
Address: LTD City Rent Car, Lekh Kachinski 4, Tbilisi, Georgia 0144
Phone: +995 577 415 777

Changes to this policy

If we make significant changes, we'll let you know — by email if you've given us yours, and through a notice on our website — at least 30 days before the new version takes effect.

Related: Cookie Policy · GDPR Rights · Terms & Conditions