Does Citty have a system of discounts for regular customers?

Yes. As soon as you return our car and voice your intention next time for sure to rent a car from us, you will be given a discount code, which provides a discount of 5$ per day from the tariff for renting any Citty car. And during the next year it can be used not only by you, but also by any person to whom you want to render this small service.

What are the requirements for a tenant at Citty?

You must be at least 23 years old and have at least 3 years of driving experience. Documents required to sign a rental agreement: passport and a valid international driver's license. However, if your driver's license valid in your country has a Latin variant of data spelling, it is acceptable.

What is included in the rental car rate?

Payment of the car rental tariff provides you with the right to limitation of liability for damage to the car (CDW), limitation of liability for theft of the car (TP), and limitation of liability to third parties (TPL); the right to free use of the parking lot within the city limits of Tbilisi.

What rules of the rental company am I obliged to follow?

The instructions you will receive when you sign the rental agreement are summarized as follows: You are financially responsible for violation of the rental rules and insurance terms; You are not allowed to use the rented car for commercial purposes (transportation) or leave it as a collateral; It is strictly forbidden to drive the car under the influence of alcohol or drugs, as well as to test it for strength in off-road conditions (heavy off-road).

You used to be called City Rent Car. Why do you have a different name now?

Yes. As soon as you return our car and voice your intention next time for sure to rent a car from us, you will be given a discount code, which provides a discount of 5$ per day from the tariff for renting any Citty car. And during the next year it can be used not only by you, but also by any person to whom you want to render this small service.

Политика конфиденциальности

Effective Date: 01.01.2014
Last Updated: 16.07.2025

At City Rent Car LLC ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) of the European Union.

1. Information We Collect

We may collect and process the following personal data:

Full name
Contact details (phone number, email address)
Identification documents (driver’s license, passport for verification purposes)
Payment information (processed securely via third-party payment providers)
Booking and rental details (vehicle, dates, insurance options)
IP address and browser/device information
Cookies and analytics data for website performance and personalization

2. Purposes of Data Processing

We use your personal data for:

Booking and managing vehicle rentals
Verifying your identity and driving eligibility
Processing payments and refunds
Sending booking confirmations and updates
Providing customer support and improving service quality
Legal and tax reporting requirements

3. Legal Basis for Processing

We process your personal data under the following legal bases:

Performance of a contract (e.g., rental agreement)
Compliance with legal obligations
Legitimate interests (e.g., fraud prevention, service improvement)
Consent (for marketing emails, cookie tracking, etc.)

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., accounting regulations).

5. Sharing of Information

We do not sell your personal data. We may share your information with:

Secure payment processors (e.g., Stripe, PayPal)
Insurance providers (for rental coverage)
Technical service providers (e.g., web hosting, customer support)
Legal authorities, if required by law

All third parties are contractually obligated to comply with GDPR requirements.

6. Your GDPR Rights

You have the following rights under the GDPR:

Right to access your data
Right to correct inaccurate data
Right to erase your data ("right to be forgotten")
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time

To exercise your rights, contact us at: hello@citty.rent

7. Cookies

We use cookies to:

Enable core site functionalities
Remember your preferences
Collect website analytics (via tools such as Google Analytics)

You may disable cookies in your browser settings if you prefer not to accept them.

8. Data Security

We use appropriate technical and organizational measures to protect your data, including encryption, access controls, secure servers, and regular audits.

9. Contact Information

If you have questions or concerns about our Privacy Policy or your personal data, please contact us:

City Rent Car LLC
Email: hello@citty.rent
Address: 4 Lekh Kachinski str., Tbilisi, 0144, Georgia
Phone: +995 577 415 777

You may also lodge a complaint with your local Data Protection Authority.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. In case of significant changes, we will notify users via email or website notice.