Does Citty have a system of discounts for regular customers?

Yes. As soon as you return our car and voice your intention next time for sure to rent a car from us, you will be given a discount code, which provides a discount of 5$ per day from the tariff for renting any Citty car. And during the next year it can be used not only by you, but also by any person to whom you want to render this small service.

What are the requirements for a tenant at Citty?

You must be at least 23 years old and have at least 3 years of driving experience. Documents required to sign a rental agreement: passport and a valid international driver's license. However, if your driver's license valid in your country has a Latin variant of data spelling, it is acceptable.

What is included in the rental car rate?

Payment of the car rental tariff provides you with the right to limitation of liability for damage to the car (CDW), limitation of liability for theft of the car (TP), and limitation of liability to third parties (TPL); the right to free use of the parking lot within the city limits of Tbilisi.

What rules of the rental company am I obliged to follow?

The instructions you will receive when you sign the rental agreement are summarized as follows: You are financially responsible for violation of the rental rules and insurance terms; You are not allowed to use the rented car for commercial purposes (transportation) or leave it as a collateral; It is strictly forbidden to drive the car under the influence of alcohol or drugs, as well as to test it for strength in off-road conditions (heavy off-road).

You used to be called City Rent Car. Why do you have a different name now?

Yes. As soon as you return our car and voice your intention next time for sure to rent a car from us, you will be given a discount code, which provides a discount of 5$ per day from the tariff for renting any Citty car. And during the next year it can be used not only by you, but also by any person to whom you want to render this small service.

The lessor - LTD "City Rent Car" - (ID. N 400169303), concludes the contract with the renter as follows:

1.Subject of Contract:

1.1. The lessor agrees to transfer the vehicle and all necessary documents for its operation to the renter for temporary use and the renter undertakes to use the vehicle for its intended purpose within the agreed period, pay the rent, and return the vehicle in the same condition (both technical and visual) in which it was received at the time of its transfer by the lessor.

2. Responsibilities of the parties

2.1. Lessor is responsible:

2.1.1. For verifying the functionality of the leased vehicle in the presence of the renter and transferring it to the renter.

2.2. Renter is responsible for the following:

2.2.1. The renter shall pay the total cost for the vehicle in full by the lessor’s tariff system, taking into account the term of rent.

2.2.2. When receiving the car the renter is also required to inspect the vehicle, make sure of its working capacity, and record his agreement with the vehicle’s technical and visual condition in the pick-up column with his signature.

2.2.3. In the event of a traffic accident or in the event of a theft, robbery, fraud and other crimes directed against the lessor’s property and/or in case of damage to the vehicle by any individual, the renter must immediately, without moving the car from the place of accident, inform the lessor, the police and the insurance company about the case. If the renter violates this condition completely or partly, the renter will be fully liable for losses.

2.2.4. The renter bears full responsibility for negligence or intentional act which threatens or encroaches on the condition of the vehicle and which is not covered by the insurance company. The condition of the vehicle is determined by the state in which the vehicle was at the conclusion of the lease agreement. Any negligent or intentional act caused to the vehicle due to which the condition of the vehicle at the time of registration of the lease differs from the state of the vehicle at the time of termination of the lease is considered damage to the vehicle (not including natural wear or obsolescence).

2.2.5. Without special written permission from the lessor or the “additional driver” option in the contract, the renter does not have the right to transfer the right to drive the vehicle to third parties, otherwise the renter will be fully responsible for the damage. If it is discovered that the vehicle was driven by a person who was not included in the contract or a person who did not get lessor’s written consent to drive the vehicle, the lessor reserves the right to withhold the security deposit in full for violation of the contract.

2.2.6. Before the expiration of the period established by the contract the renter must return the vehicle to the place indicated in the contract in a clean and technically perfect condition (in the same condition as the lessee received the vehicle at the time of pick up), and with the same amount of fuel that was at the time of pick up. Otherwise, the lessor will have the right to recover a ne for lacking fuel worth 5 (five) GEL per 1 (one) liter. The fuel level mark is recorded in the vehicle delivery/acceptance protocol. If the renter returns the vehicle not in clean condition, the lessor has the right to recover a fine of 40 (forty) GEL. If the interior of the car is dirty and dry-cleaning is needed, the lessor has the right to deduct 300 GEL cleaning fee from the deposit.

2.2.7. If the vehicle is damaged or a malfunction is detected, the renter is obliged to immediately notify the lessor of this and act according to the instructions received from the lessor, in particular, to ensure transportation of the vehicle to the place indicated by the lessor (if the vehicle is capable of moving). The lessor undertakes to eliminate the problem with the vehicle within 24 hours from the date of notification or replace the vehicle with a similar or higher class without additional payment from the renter if it is impossible to fix the problem on the spot within 9 working hours.

2.2.7.1. In cases where car repair at the place of breakdown is possible in a short time, but the renter does not want to wait and insists on the immediate replacement of the car, the lessor has the right to charge the renter with the transport costs of replacing the vehicle (tow truck services for both sections of the journey).

2.2.7.2. In case of replacement of the vehicle for the renter, the replaced vehicle will be sent by the tow truck or will leave Tbilisi "on its own" 1 (one) hour from the moment the renter is informed of the fact of replacing the vehicle. Delivery time for a replaced vehicle depends on the location of the client at the time of the breakdown and is not subject to claims and disputes by the renter.

2.2.7.3. If the renter discharges the vehicle’s battery due to the headlights / interior lights left or any other reason that could discharge the vehicle’s battery in a short time, the lessor is not responsible for such actions and does not undertake to eliminate the consequences. They must be eliminated by the renter on their own.

2.2.8. In case of violation of the term for returning the vehicle to the lessor, the renter is obliged to pay a penalty in the amount of half-day lease cost for a delay of 1 (one) to 3 (three) hours. If the delay exceeds 3 (three) hours - the amount of the ne will be the cost of 24 (twenty-four) hours rental.

2.2.9. It is forbidden to use cars in off-road conditions. Riding on paved roads only is admissible. In the case of an insured event on a unpaved section of the road, all responsibility for the damage caused to the lessor and a third party lies with the renter. The lessor has the right to withhold the amount of the deposit in case of using the car in o-road conditions.

2.2.10. Without the lessor’s consent the renter does not have the right to extend the lease term of the vehicle for any period, and undertakes to return the vehicle in accordance with the date and time specified in the corresponding eld.

2.2.11. Before the vehicle lease expires, the renter agrees to pay all administrative and parking fines issued during the renter's use of the vehicle. In the case, that information on fines for reasons beyond the control of the lessor is received after the car is returned, the renter is required to pay the indicated fines within 5 business days after the submission of the information about the fines.

2.2.12. If desired to extend the lease term, the renter must notify the lessor in advance, at least 24 (twenty-four) hours before the expiration of the lease term indicated in the contract. The lessor has the right not to prolong the lease at its discretion. If the renter, despite the lessor’s refusal to extend the lease term of the vehicle, delays the return of the vehicle by more than 3 (three) hours, the lessor will be entitled to impose a ne on the renter triple the amount of 24 (twenty-four) hour lease specified in the contract.

2.2.13. When the vehicle is returned by the renter before the lease expires, the rental cost will be recalculated as follows: the rental price (including additional options) is recalculated based on the tariff of the actual number of days that the vehicle was at the rental's disposal. The cost of 24 hours of rental is added to this cost at the updated rate (penalty day). The amount received is deducted from the amount originally paid, and the balance is returned to the renter. All additional options are considered an integral part of the lease term and are recalculated using the same method.

3. Insurance

3.1. The vehicle is covered from the certain risks. These risks depend on the coverage package chosen by the renter.

3.2. The renter can choose the coverage package.

3.2.1. A standard (basic) coverage package implies a deposit amount from 700 (seven hundred) to 2000 (two thousand) GEL. In this case any new damage up to the deposit amount is paid by the renter from the deposit at the rates of the company. This is approximately 500 GEL for damage to one body element, if it can be repaired.

3.2.2. Supercover coverage implies zero liability of the renter for vehicle damage. The renter does not bear any responsibility for the damage caused if no violations of the terms of the insurance company have been revealed on his part. In particular, upon the occurrence of an insured event the renter must immediately notify the lessor of the insured event and follow his instructions without moving the vehicle from the place of the accident. If the renter moved the car, did not notify the lessor about the damage to the vehicle in a timely manner or new damage was discovered when the car was returned, the renter would be fully liable for the damage.

3.2.3. Damages to tires and windows are covered only by additional coverage of tires and windows. If such coverage is not paid by the renter, damage to tires and windows is paid as follows:

3.2.3.1. In case of damage to the tire that is not repairable and can not be used further, the renter is obliged to pay the cost of 2 (two) new tires at the company's tari if the tread level of the damaged tire is more than 51%, or the cost of 2 (two) used tires if the tread level of the damaged tire is less than 50%.

3.2.3.2. If the windshield is damaged and has a chip with a diameter less than 5 mm, the renter pays the fixed amount of 200 GEL. If the chip diameter is more than 5 mm or the windshield has a crack, the renter pays the full cost of the windshield with replacement in accordance with the company’s tariffs.

3.2.4. No deposit coverage is the coverage when it is not required to leave the deposit, but the deposit is implied. The renter is responsible for the car in the amount of the deposit as with standard (basic) coverage. Damage within the deposit amount (the amount of the deposit is determined by the rates on the official website of the company) is paid by the renter upon returning the car. If the renter did not notify the lessor in a timely manner of new damages or violated the rules of the insurance company, as a result of which is a refusal to compensate for the damage, or if damages are detected when the car is returned, the renter bears full financial responsibility for all new damages and is obliged to pay them on the spot when returning the car.

3.3. The insurance company does not cover: damage caused to the vehicle when driving on unpaved road sections; theft or damage to the vehicle in uncertain circumstances if the renter does not immediately inform the lessor of the above-mentioned; movement from the accident scene without the permission of the insurance company, except the case when the movement took place at the direction of the police.

4. Force Majeure

4.1. The suspension of the contract terms in case of one of the force majeure circumstances shall not be considered as a violation or non-compliance of the terms of the contract.

4.2. “Force majeure situation” means insurmountable and uncontrolled independent circumstances that are not related to errors of the renter and/or lessor and that carry unforeseen character

4.3. In the event of force majeure, one of the parties to this agreement, which for some reason is unable to fullfill the obligations of the agreement, must immediately send a notification (in writing or by telephone or any other communication) to the other party about such circumstances and its reasons. Otherwise, the renter is not exempted from rental payment for the vehicle at the time of the conclusion of the contract.

5. Responsibilities of the renter

5.1. The renter is liable for damage caused to the vehicle and is obliged to reimburse the cost of damage in full if it is not paid by the insurance company.

5.1.1. The renter bears full financial, administrative and criminal liability for unintentional or intentional actions that caused third parties to suffer.

5.2. If the renter fails to return the vehicle, the lessor has the right to consider this as unlawful possession and/or use and/or disposal of the vehicle and apply to the police with an appropriate statement.

5.3. The renter bears full financial, administrative, and criminal liability to the lessor and a third party if negative consequences occur due to the fault of the renter driving the vehicle under the influence of alcohol or drug intoxication.

6. Other conditions

6.1 The lessor has the right to terminate this agreement ahead of schedule without returning the rent paid by the renter if the vehicle is used by the renter carelessly, with gross violations of the terms of the agreement, if there were serious reasons to doubt the adequate and safe use of the vehicle by the renter, if the renter behaves aggressively towards employees of the company and/or the vehicle and if an insured event caused damage to the property of the lessor.

6.2. All disputes not stipulated by the contract will be resolved through negotiations and mutual agreement of the parties. If it is not possible to find a solution that suits both parties, this situation is referred to the Tbilisi City Court for consideration.

6.3. The contract is drawn up in 2 (two) copies having the same legal force.

6.4. The renter confirms that, he/she is familiar with the content of the contract as whole, vehicle’s insurance contract, insurance policy and the special terms and conditions of the lessor and is obliged to full them.

6.5. Relationships not regulated by this Agreement, are governed by the current legislation of Republic of Georgia.